Medical Receptionist / Care Facilitator

Revel Staffing • Philadelphia, PA

4d

About The Position

A rapidly growing primary care organization is conducting a confidential search</b> for a Medical Receptionist / Care Facilitator</b> to provide front -desk support and patient coordination in a busy clinic setting. This role is ideal for a service -driven professional who enjoys working with patients and ensuring a seamless, compassionate healthcare experience.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience</b> in a medical clinic, physician office, or healthcare environment.
• MediClear Certification (or equivalent healthcare compliance credential) required.
• Strong customer service skills and a professional, compassionate demeanor.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills with strong attention to detail.

Responsibilities

• Greet, check in, and check out patients while maintaining a warm, professional atmosphere.
• Schedule and manage appointments, including follow -ups and specialist referrals.
• Verify patient insurance coverage, collect copayments, and accurately update patient contact and emergency information in the electronic medical record (EMR).
• Conduct patient outreach such as “love” calls, appointment reminders, and patient satisfaction surveys.
• Escort patients to exam rooms and ensure their comfort and well -being before provider visits.
• Participate in daily and weekly team huddles to review patient needs and clinic priorities.
• Coordinate transportation logistics (e.g., scheduling rides, monitoring deliveries, addressing driver concerns).
• Maintain confidentiality of patient information in compliance with HIPAA regulations.
• Support clinic operations by assisting with phone calls, emails, document transmission, and other administrative tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED