Medical Receptionist

Trinity Health•Waterbury, CT

1d•Onsite

About The Position

Trinity Health Of New England Medical Group is seeking a Medical Receptionist / Business Services Representative to join their Primary Care Team in Waterbury. This full-time, day shift position involves ensuring efficient patient flow by performing a variety of business functions. Key responsibilities include greeting patients, managing phone communications, scheduling appointments, handling patient registration, verifying insurance, collecting copays and point-of-service payments, and processing pre-certifications, prior authorizations, and referrals. The role also entails preparing charts, managing faxes, and providing essential clerical support to healthcare providers and staff.

Requirements

High school diploma or equivalent
Excellent keyboard skills
Proficiency in a Windows based computer environment and Microsoft Office products
Accuracy and dependability required

Nice To Haves

Experience within a medical office or billing department preferred
Knowledge of patient billing and medical terminology preferred

Responsibilities

Ensure patient flow within the practice
Greet patients in person
Answer phones in a timely, courteous, and professional manner utilizing appropriate scripting
Schedule patient appointments based on department protocols to maximize provider productivity
Perform patient registration
Conduct insurance verification
Handle copay and point of service collections
Manage pre-certifications
Manage prior authorizations
Process referrals
Prepare charts
Manage incoming and outgoing faxes
Provide clerical support to providers and staff
Communicate with patients via phone or in person in a courteous and professional manner
Process calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner