Medical Receptionist Benefits Supervisor - Bilingual

Edward M. Kennedy Community Health Center, Inc. • Worcester, MA

137d • $21 - $25

About The Position

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth. We are currently hiring a Medical Receptionist Benefits Supervisor based in Worcester MA. This team member oversees the functioning and workflow of the reception area, patient registration, intake, scheduling and check in and check out processes at the specified site in order to achieve the goals of the Health Center. Is responsible for the hiring and supervision of medical reception staff. Has primary responsibility for overseeing data entry and verification of patient demographic and insurance information at each visit.

Requirements

• High School Diploma or equivalent
• 3-5 years of patient registration, scheduling and reception experience, or 1.5 years Health Center experience with exceptional customer service
• Bilingual in English/Spanish or English/Portuguese
• All employees must be fully vaccinated for COVID19 and Flu

Responsibilities

• Hire, supervise, train, evaluate and discipline Medical Receptionists or other assigned employees within the assigned department
• Ensure all Medical Reception staff are knowledgeable of and are properly trained on Health Center policies, procedures, and operating protocols
• Maintain adequate Medical Reception staff during necessary hours and coordinate proper scheduling and coverage
• Serve as the primary resource to assist Medical Reception staff with patient inquiries or complaints
• Ensure all Medical Reception staff collect and enter all required patient information completely and accurately
• Work with staff and other departments to ensure patients have active health insurance coverage at the time of their appointments
• Ensure that all front desk protocols related to patient registration, scheduling, data collection, and co-pay collections are followed by staff
• Assist in managing new patient process together with other site leaders
• Responsible for oversight of cash collection and reconciliation for assigned department
• Participate in site and health center wide projects, including meetings, quality improvement activities, regulatory visits, as assigned

Benefits

• Health benefits start on first day of employment
• Company pays 80% of health insurance premiums
• Coverage for all individuals and most family types
• Competitive time off packages
• 403b Retirement Plan
• Flexible Spending Accounts
• Employee Assistance Program 100% paid for by employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees