Medical Receptionist-Back Office

St Cloud Ear Nose & Throat Clinic PA•St. Cloud, MN

19m•Onsite

About The Position

Since 1966, St. Cloud Ear, Nose & Throat Clinic (SCENT) has proudly served our community as an independently owned specialty clinic in St. Cloud, MN. Guided by our core values—integrity, respect, patient-centered care, teamwork, innovation, open communication, and accountability—we strive to deliver exceptional care every day. At SCENT, we’re more than a leading ENT clinic; we’re a family. If you thrive in a dynamic, fast-paced environment and bring our core values to life in everything you do, we’d love to welcome you to our team! Job Summary As a Medical Receptionist in the back office, you are responsible for answering incoming calls, creating and updating patient electronic records, verifying insurance information, and scheduling appointments. This position also manages referral scheduling by contacting patients and arranging appointments as directed. Additionally, you will assist with directing calls to the appropriate staff members and perform other duties to support the clinic’s daily operations. Hours This position will work between the hours of 8:00 AM and 5:00 PM, Monday through Friday, consisting of 8 working hours per day.

Requirements

The qualified candidate will have a high school diploma or GED and one year of job-related experience.
Must be able to use computer effectively to schedule appointments and document information.
Must possess the ability to work in a fast-paced and dynamic environment
Team commitment and excellent attendance.
Must present a friendly, helpful demeanor
Possess skills to maintain effective working relationships with patients and clinic personnel in order to meet the needs of both parties
Desire and ability to present a professional image, possess exceptional people skills and maintain a calm demeanor under pressure
Excellent phone skills
Possess high attention to detail, the ability to multitask and prioritize
Strong time management and organizational skills
Must be able to pass a criminal background check
Must complete Tuberculosis screening.

Nice To Haves

Prior experience with medical scheduling in a clinical setting preferred.

Responsibilities

Must adhere to SCENT’s core values, which include integrity, respect, patient-centered care, innovation, teamwork, open communication, and accountability while fulfilling all job responsibilities.
Provide a friendly, welcoming greeting to all patients and vendors. Provide exceptional customer service while displaying an attitude of helpfulness.
Take extra time to listen to patients, especially when they are experiencing hearing difficulties and/or language barriers.
Process patient information in the computer system, which includes verifying the patient’s insurance and driver’s license information.
Answer incoming phone calls and address the caller’s needs by scheduling patient appointments, answering questions or directing the phone call to the proper department or person.
Make outgoing phone calls to return calls from voicemails received, to reschedule patients as needed and to schedule appointments for patients from referring clinics.
Scan in and assign referring correspondence including labs, pathology, reports, and other documents.
Manage patient information for satellite offices including weekly faxing of schedules, updating schedules with changes, preparing patient registration/intake paperwork, verifying insurance eligibility, and completing updates to the patient demographic information upon return of paperwork from the satellite offices.
Prepare mail for postage pickup and distribute incoming mail to the appropriate party or department.
Order office supplies for the clinic’s use and maintain an appropriate level of inventory for supplies.
Develop proficiency in explaining how to set up and access the patient portal, MyMedicalLocker.
Manage and de-escalate situations when patients become frustrated.
Maintain the highest degree of confidentiality regarding patient information and follow all confidentiality policies, procedures and regulations required by the clinic and the state of Minnesota.
Complete record release requests following HIPPA compliance and current guidelines.
Update/add referring doctor’s demographic information in the electronic record system for sending correspondence.
Sort incoming faxes and assign them to the appropriate staff or patient accounts.
Communicate information to other clinic staff in person, through email, and utilizing Microsoft Teams software.
Attend department and company-wide meetings when scheduled.
Follow all company policies and procedures while carrying out job responsibilities.
Perform other duties as assigned.