Medical Receptionist Assistant Manager

Pulse MD Urgent Care • Wappingers Falls, NY

1d

About The Position

Pulse-MD Urgent Care with six office located in the Hudson Valley is looking for an experienced Medical Receptionist Assistant Manager

Pulse-MD Urgent Care is a leading healthcare provider committed to delivering high-quality, compassionate medical services in our community. With a focus on patient care, we offer a wide range of urgent care services and prioritize patient convenience and satisfaction. Our team is dedicated to creating a supportive and efficient workplace for our staff while ensuring the health and well-being of our patients.

Requirements

• Previous experience in a medical reception role, preferably in a supervisory position.
• Strong communication and interpersonal skills to effectively interact with patients and staff.
• Proficient in medical software and electronic health records (EHR).
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with a strong understanding of medical terminology and insurance processes.
• Adhere to professional expectations as outlined in the employee handbook.
• Demonstrate flexibility in relation to work schedule.
• Participate in department and company-sponsored meetings and events.
• Expected to work some weekends and holidays.
• Minimum high school degree or equivalent.
• Current First Aid/BLS Certifications.
• Ability to multi-task in a fast-paced environment.
• Ability to apply written instructions and standardized work practices.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Willingness to take responsibility for actions; act positively upon feedback from others.
• Able to withstand physical & mental demands: standing, walking, stooping, bending. Requires ability to move equipment and transfer patients. Occasional stress in working with tense patients.
• Basic computer knowledge.

Nice To Haves

• Previous Urgent Care work experience is highly desirable.

Responsibilities

• Assist in managing day-to-day operations of the reception area to ensure efficient patient flow.
• Supervise and train front desk staff on best practices and customer service standards.
• Handle patient inquiries, scheduling, and registration processes with professionalism.
• Oversee insurance verification and billing processes for accuracy and compliance.
• Maintain a clean and organized reception area, ensuring a welcoming environment for patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED