Medical Receptionist - AFC Urgent Care Worcester

American Family Care • New Bedford, MA

298d

About The Position

Patient Insurance Specialist at American Family Care serves as the initial point of contact for patients and visitors, ensuring a smooth and efficient front desk operation. This role is responsible for patient registration, insurance verification, medical record management, billing, and payment collection. The Patient Insurance Specialist plays a vital role in maintaining the flow of administrative tasks while delivering exceptional customer service.

Requirements

• High school diploma or equivalent required
• Associate degree or certification in Office/Medical Administration preferred
• Minimum 3 years of experience in a medical office setting required
• Strong understanding of health insurance processes is highly desirable

Nice To Haves

• Strong customer service and communication skills
• Proficiency in Microsoft Office and electronic medical records (EMR) systems
• Exceptional organizational and multitasking abilities
• Attention to detail and ability to maintain confidentiality in compliance with HIPAA regulations

Responsibilities

• Greet patients upon arrival, verify insurance information, ensure all web check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Accurately collect and update patient demographics, medical history, and insurance details
• Verify patient insurance coverage. Confirm eligibility, deductibles, and co-pays through practice management system or direct provider communication. Resolve discrepancies prior to patients visit
• Process patient payments, manage outstanding balances, and coordinate with insurance providers. Ensure accurate entry of charges, collect co-pays and outstanding balances at the time of service, and provide patients with payment plan options as needed
• Maintain, file, and retrieve patient records while ensuring accuracy, confidentiality, and compliance with HIPAA regulations
• Maintain reception area cleanliness, manage office supplies, and perform basic clerical duties
• Complete daily balance checklists, reconcile all forms of payment, and prepare end of day balance sheets. Ensure cash, check, and credit card payments are accurately recorded and securely stored. Prepare and drop deposits into the safe
• Assist in opening and closing procedures, ensuring all systems are operational and ready for patients
• Assist patients with scheduling follow-up appointments and fulfilling medical documentation requests as needed
• Perform additional administrative and operational tasks as assigned to ensure smooth clinic function
• Regular attendance to ensure efficient clinic operations
• Other duties and responsibilities as assigned

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Matching 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED