Medical Receptionist (23743)

Ampla Health • Olivehurst, CA

367d

About The Position

Ampla Health provides the individuals and communities we serve with high quality, comprehensive, community health services. The Medical Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing all receipts. This role involves greeting patients, scheduling appointments, verifying medical coverage, and providing administrative support to the department.

Requirements

• High School Diploma or GED required
• Ability to use Microsoft Word for basic correspondence
• Ability to type a minimum of 40 WPM
• Must be able to use a calculator
• Bilingual (English/Spanish) (English/Punjabi) (English/Hmong) preferred but not required
• Ability to adapt to specific environment and duties
• Demonstrate clear knowledge of Ampla Health's clinic structure, standards, procedures and protocols
• Medical Assistant required

Responsibilities

• Assists patients calling or visiting the clinic
• Greets patients and visitors at the clinic
• Provides assistance to patients and others contacting the clinic by telephone
• Completes initial registration information of new patients following established policies and procedures
• Updates any changes of patients information in computer database and scans updated paperwork into Electronic Health Record (EHR)
• Provides patient portal invite to all patients, updates computer database and scans paperwork into EHR
• Schedules appointments for patients calling in or walking in to the clinic
• Calls patients to confirm next days appointments
• Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-up
• Maintains daily EHR worklist
• Responsible for verifying medical coverage, and co-pays, and authorization for services
• Determines program eligibility for patients and completes the application procedures
• Prints program eligibility forms, checks for completeness and scans in to EHR
• Determines appropriate patients share of cost and co-pays for all types of payers and collects those payments
• Verifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other Federal/State Programs
• Obtains proof of income from the patients per Sliding Fee Policy
• Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations
• Advise patients of present and past due account balances and make payment arrangements through Patient Account Services (PAS) Department
• Processes cash, check and credit card payments, ensuring collection of full insurance co-payments, sliding fee and private payments
• Responsible for printing receipts and posting payments in the computer
• Compiles daily stats
• Responsible for reconciling cash collection
• Reconciles daily cash collections, check receipts and credit card payments and prepares bank deposit slip
• Balances daily transactions in database
• Provides administrative support to the department
• Prints the next days schedule for front desk and daily huddle
• Keeps inventory of forms used at the front desk; notify supervisor if reordering is necessary to maintain appropriate inventory level
• Other duties as assigned by Supervisor

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 251-500 employees