Medical Program Assistant - Orthopedics and Rehabilitation

Universities of Wisconsin•Madison, WI

10d•$23•Hybrid

About The Position

The Department of Orthopedics and Rehabilitation is seeking a Medical Program Assistant to provide administrative support to a group of our faculty members. This position will join our team of highly independent Medical Program Assistants in a fast-paced environment to provide a broad scope of administrative work to directly support assigned faculty’s work across clinical, educational, and research missions. This work requires a high level of independent problem solving and decision making to navigate work across multiple organizations (University, UW Health, other external clinical care partners, and academic societies) based upon each faculty’s specialty, subspecialty and unique role. This position also requires the ability to work collaboratively with other functional teams within the department (Research Administration, Education Administration, and Finance) as well as stakeholders in other departments throughout the School and University. Partial remote work available after a training period has been completed. This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location. Work schedule is Monday through Friday, typically between 8:00a.m.- 4:30p.m. This position has been identified as a position of trust with access to vulnerable populations. The selected candidate will be required to pass an initial caregiver check to be eligible for employment under the Wisconsin Caregiver Law and every four years.

Requirements

Proficiency in Microsoft Office Suite with excellent typing skills

Nice To Haves

Experience working in customer service and a fast-paced environment
Experience working in a healthcare setting
Experience with Epic or other electronic medical record software
Basic knowledge of medical terminology and HIPPA requirements

Responsibilities

Identifies opportunities for program improvements and makes recommendations to the appropriate entities
Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff
Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring
Serves as the primary contact and subject matter expert for specified program policies and procedures
Schedules logistics and secures or distributes resources for program meetings, department events, conferences, and travel