Medical & Professional Staff Liaison

Carilion Services•Roanoke, VA

32d

About The Position

The Medical and Professional Staff Liaison is a supportive point of contact for all new medical staff applicants at Carilion Clinic. The liaison facilitates the application process, updates database information and obtains required documents for credentialing and privileging. Also, facilitates applicants through the medical staff application process such that credentialing and privileging can be completed. Collects and reviews background information for provider credentialing and privileging for Carilion Clinic. Coordinates with recruitment, credentialing and enrollment staff to ensure timely and accurate completion of all paperwork, in order to efficiently credential and privilege new providers for the hospital. Communicates with department leaders to keep them involved and updated on application completion process and changes in status. Works with leaders to develop, implement, and communicate new policies, procedures, practices and initiatives for provider applicants. Monitors outcomes regularly and suggests process improvement ideas when and where necessary if concerns become apparent. Compose and edit correspondence, reports, and minutes. Develops and maintains relationships with Physician and Advanced Clinical applicants and their office staff. Maintains applicant and employee confidentiality Informs leadership of any concerns or problems encountered within the scope of daily work and/or interactions. Maintains accessibility throughout the organization and in the community as a resource person.

Requirements

Bachelor's degree required or equivalent combination of education and relative experience can be in lieu of degree.
Minimum three years in Medical Staff Services, Credentialing, Provider Recruitment, Provider Enrollment, Provider Onboarding, or related field.
Function in a demanding, highly dynamic, and fast paced environment.
Ability to prioritize, organize, manage time, and work on several projects simultaneously while meeting deadlines.
Work with a variety of office software programs including but not limited to Windows, MS Office Suite, Adobe, and credentialing software.
Ability to be able to function independently and be self-directed and detail oriented.
Ability to demonstrate excellent written, verbal, and interpersonal communication and other problem-solving skills.
Ability to handle sensitive information in a confidential manner.
Ability to develop and maintain effective relationships with medical staff members, physician office staff, hospital employees and co-workers.
Ability to adapt to flexible work schedules and frequent interruptions.
Ability to understand and have working knowledge of the organization, medical staff bylaws, rules and regulations, policies, applicable accreditation standards, and federal and state regulations.

Responsibilities

Facilitates the application process for new medical staff.
Updates database information.
Obtains required documents for credentialing and privileging.
Collects and reviews background information for provider credentialing and privileging.
Coordinates with recruitment, credentialing and enrollment staff.
Communicates with department leaders on application status.
Develops, implements, and communicates new policies and procedures.
Monitors outcomes and suggests process improvements.
Composes and edits correspondence, reports, and minutes.
Develops and maintains relationships with applicants and their staff.
Maintains applicant and employee confidentiality.
Informs leadership of any concerns or problems.
Maintains accessibility as a resource person.