Medical Practice Patient Representative Lead - Internal Medicine - Sharon, CT
About The Position
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career. When you join our growing, multi-specialty medical practice, you can enjoy the advantages of being a part of a large health system while working in a more intimate setting than a hospital. You can build relationships with patients over time as you take advantage of opportunities for more team building, socialization and work-life balance. We offer a range of outpatient practices, including primary care, oncology, neurology, gastroenterology, endocrinology, OB/GYN, bariatric, surgical, cardiology and infectious diseases. Join the Nuvance Health medical practice and be part of a collaborative team in an environment of open communication and unwavering compassion. $500 Sign-On Bonus (Externals Only) Title: Medical Practice Patient Representative Lead - Internal Medicine - Sharon, CT Full Time Monday through Friday Summary: The clerical lead Medical Practice Patient Representative works with the clinicians and staff in the coordination of assigned staff, provider schedules and patient scheduling needs to facilitate smooth daily operational flows. They optimize patient care; direct and assist the assigned staff in their daily work process. Span of control to provide direction to Medical Practice Patient Representatives and report issues or concerns to practice leadership.
Responsibilities
- Greets and welcomes patients upon arrival and communicates pleasantly and effectively.
- Ensures accuracy of patient's information, including demographics and insurance.
- Answers phones, routes calls, takes messages, and assures accurate communication � both verbally and via the EMR system
- Registers, verifies, and schedules patient appointments, testing, and referrals.
- Schedules and reschedules appointments according to office protocols
- Monitors applications and manage worklists as applicable.
- Collects co-pays and reconciles moneys for deposit.
- Obtains and coordinates record retrieval for new and established patients.
- Performs intake and processing of medical records and other documentation where applicable.
- Develops guidelines for prioritizing work activities, evaluates the effectiveness and modifies activities as necessary.
- In collaboration with the practice leadership mentors, orients, trains, educates and supervises Medical Practice Patient Representative to improve competency and patient satisfaction using established workflows and policies.
- Works in conjunction with practice leadership for hiring, performance evaluations, feedback and coaching to achieve optimal team performance.
- Monitors all clerical workflows of office related to the Medical Practice Patient Representative and addressing efficiency of teams with practice manager/assistant practice manager.
- Holds Medical Practice Patient Representative huddles to ensure smooth operations of the daily schedule and phones as required.
- In conjunction with practice leadership utilizes patient satisfaction data to create targeted improvements plans as required.
- Fulfills and adheres to all compliance responsibilities related to the position.
- Maintains and Models the Organization values.
- Demonstrates regular, dependable, and predictable attendance.
- Performs other duties as required.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
