Medical Practice Asst

Cooper University Hospital•Camden, NJ

13h•Onsite

About The Position

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. A nonexempt position responsible for the medical assistant care under the supervision of physicians, providers and/or registered nurse(s) in various ambulatory settings. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management. Greets patients and guests utilizing AIDET and provides excellent service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. Accurately and efficiently performs many administrative duties in various ambulatory settings, including but not limited to rooming functionality and documentation including but not limited to vitals, pain, reason for visit, review of medications, social, surgical, family, and medical history. Completes work in the EMR in-baskets and telephone communication, Mychart messaging and documents in medical record. Obtains reports, results, and medical records. Completes insurance and/or disability forms, precertification and/or authorizations, point of care testing, transcribing orders, or order entry (protocol). May be assigned to assist with bump lists, wait lists and appropriate WQs. May make appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach. Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls. May administer vaccines and documents appropriately and in accordance with established policies. May collect specimens and handles per establish protocols including proper labeling and safety handling. Assists physicians/providers with monitoring and reporting lab results. File all reports, labs, radiology reports and miscellaneous correspondence in EMR and attaches results to appropriate orders. May obtain prior authorization for medications, procedures, and testing. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume. Other duties as assigned by the manager.

Requirements

Minimum one year of recent experience working in a medical facility as a medical assistant and/or documented evidence of externship completed in a medical office.
Electrocardiogram (EKG) experience.
Vital signs experience.
Venipuncture experience.
Capillary experience.
Injection experience.
Excellent organizational skills.
Excellent written/verbal communication skills.
Teamwork skills.
Demonstrated performance of excellent customer service skills.
High School Diploma or Equivalent.
Graduate of a post-secondary medical assisting education program accredited by NJAC(13:35-6.4) approved certifying body.
Current certification from a recognized certifying board approved by NJ Board of Medical Examiners.
Current BLS/CPR certification through the American Heart Association.

Nice To Haves

Epic experience

Responsibilities

Provide medical assistant care under the supervision of physicians, providers and/or registered nurse(s) in various ambulatory settings.
Greet patients and guests utilizing AIDET and provide excellent service experience.
Provide patient support and keep informed of delays, taking appropriate action including offering alternatives.
Accurately and efficiently perform administrative duties including rooming functionality and documentation (vitals, pain, reason for visit, review of medications, social, surgical, family, and medical history).
Complete work in the EMR in-baskets and telephone communication, Mychart messaging and document in medical record.
Obtain reports, results, and medical records.
Complete insurance and/or disability forms, precertification and/or authorizations, point of care testing, transcribing orders, or order entry (protocol).
Assist with bump lists, wait lists and appropriate WQs (if assigned).
Make appointments, including follow-up appointments for patients across the healthcare continuum (physician office visits, imaging, and lab post-visit and during patient outreach).
Perform and document patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.
Administer vaccines and document appropriately and in accordance with established policies (if applicable).
Collect specimens and handle per established protocols including proper labeling and safety handling (if applicable).
Assist physicians/providers with monitoring and reporting lab results.
File all reports, labs, radiology reports and miscellaneous correspondence in EMR and attach results to appropriate orders.
Obtain prior authorization for medications, procedures, and testing (if applicable).
Communicate successfully with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct.
Maintain working knowledge of regulatory standards and sustain these standards in daily operations.
Multitask in a fast-paced environment and adjust to patient volume.
Work at other Ambulatory offices based on volume (if asked).
Perform other duties as assigned by the manager.