Medical Practice Assistant-Urology Clinic

Parkland Health and Hospital System • Dallas, TX

86d

About The Position

Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience. Coordinates activities in the clinical areas and facilities a smooth patient flow. Assists with patient data collection, performs select screenings and completes medical office functions relevant to area/assignment.

Requirements

• Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.
• Patient registration experience preferred.
• Prefer completion of course work towards an accredited medical terminology.
• Medical Office Assistant experience or training a plus.
• Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations.
• Must have demonstrated communication skills including above average verbal and written skills.
• Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.
• Must have working knowledge of medical terminology.
• Must be detail oriented and have sharp analytical skills to resolve registration issues.
• Must be able to adjust to multiple demands, shifting priorities and rapid change.

Nice To Haves

• Bilingual skills preferred.
• Completion of a Parkland Workforce Development Training Program may substitute for the required education and experience.

Responsibilities

• Proficiently performs patient service activities in coordination with clinical team, ensuring patient and family comfort, safety, privacy and confidentiality at all times.
• Adapts work methods to accommodate the population-specific care needs of each patient.
• Greets patients and families, making them feel welcome and wanted.
• Assists patients and families with directions, inquiries and information as requested.
• Keeps patients and families informed of wait times and any other circumstances that may impact the visit.
• Assesses patient experience at the end of each visit to determine if patient needs were met.
• Coordinates clinic/area activities and facilitates business processes according to standards.
• Performs pre-visit activities to gather patient information from internal and external service or entities.
• Checks the patient into the clinic, ensuring correct identification and updating patient account.
• Confirms or verifies coverage as needed and refers patients for financial counseling as appropriate.
• Performs upfront cash collections and ensures all transactions are accounted for.
• Assists with the process of internal and external appointments, referrals and information retrieval.
• Documents completely, accurately, legibly and timely.
• Assists with maintenance of clinic supplies and equipment.
• Practices patient safety measures and complies with proper hand hygiene and infection control methods.
• Participates in performance improvement and quality initiatives.

Benefits

• Complies with proper hand hygiene and infection control methods.
• Identifies and reports safety hazards at the time of discovery.
• Participates in unit performance improvement initiatives.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees