Medical Patient Care Coordinator

PDS Health•Buckeye, AZ

7d•$16 - $25

About The Position

Now is the time to join 1st Family Medicine. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The primary role of the Medical Healthcare Coordinator is to gain a financial commitment from the patient to start the best possible treatment as soon as possible. This person will be responsible for educating patients on treatment choices, overcoming common patient objections, utilizing financial options to collect treatment fees, keeping the clinicians schedules productive, providing front desk support and phone reception, patient admission and discharge, insurance verification, data gathering, statistical reports, data entry, monitoring of clinical charting and billing, ensuring productivity, and maintaining medical records.

Requirements

Equivalent to high school diploma or general education degree (GED) and 1+ years of business experience
Administrative/support experience with heavy customer service component, preferably in a health care setting
Computer literate skilled in word processing and data entry with keyboarding skills at 45-50 WPM
Knowledge of Microsoft Office Suite, including Outlook, Word and Excel
Knowledge of office practices, technology applications and patient insurances
Good interpersonal communication skills
Ability to adhere to standard operating procedures and documented workflows
Understanding of general medical office operations and patient flow issues
Use of standard office equipment (i.e. telephones, copiers, scanners, facsimiles, multiline phone systems)
Ability to read, analyze and interpret common insurance plans and financial information
Ability to draw valid conclusions, apply sound judgment in making decisions under pressure
Ability to respond to common inquiries from customers
Ability to apply basic mathematical concepts such as division, multiplication, fractions and percentages to practical situations
Self-motivated, reliable individual capable of working independently as well as part of a team
Organized, detail-oriented individual able to work in a fast-paced environment.
Ability to multi-task effectively without compromising the quality of the work
Excellent interpersonal, oral and written communication skills
Ability to handle and maintain extreme confidentially with patient records
Ability to develop and maintain collaborative and effective working relationships with management and all levels of staff
Ability to maintain an appropriate professional appearance and demeanor

Nice To Haves

Bachelor’s Degree; considerable prior coursework or on-the-job training in medical insurance, coding, billing, coordinating medical benefits, auditing
Experience in healthcare/medical clinic
Proficiency in Epic EHR

Responsibilities

Coordinate fees and insurance benefits for patients utilizing financial options to give patients choices for how they can pay. Obtain necessary insurance approvals in a timely manner
Assists in monitoring prescriptions, insurance coverage and any other related paperwork
Responsible for the components for admission (i.e. obtain charts/records, insurance verification, treatment authorization, etc.)
Responsible for the daily and monthly billing operations according to specific clinic needs
Properly and efficiently utilize patient account software and maintain accuracy in records related to patient financials and personal information
Manages the clinician’s schedules in scheduling software system to ensure productivity and effective patient experience
Communicates effectively with team regarding changes in schedule, patient issues and clinician/office concerns
Greets visitors promptly and courteously, using eye contact upon their arrival at the clinic
Answers phones and assists walk in patients, consistently providing timely and accurate information to patients, clinicians, organization personnel, and public sector to achieve the highest possible level of satisfaction
Patient appointment scheduling, placing calls to patients who need appointment notification or reminders, including time, date and address/directions to the clinic.
Collecting initial demographic and clinical patient information and entering it into the medical record
Ensures that quality patient care is delivered to all patients and the clinic is maintained in accordance with professional and regulatory standards
Assists Supervisor/Manager in administrative duties or projects as assigned and in preparing and completing mandatory reporting