Medical Office Specialist

UnitedHealth Group • Corvallis, OR

265d • $16 - $28

About The Position

Explore opportunities at The Corvallis Clinic, part of the Optum family of businesses. For more than 75 years, our multi-specialty group has been committed to delivering exceptional care to our patients and fulfilling careers to our team members. As a leading clinic in Oregon's mid-Willamette Valley, we serve more than a quarter-million people with offices in Corvallis, Albany and Philomath. Join a team that empowers you from the start and values work-life balance, teamwork and trust. We offer comprehensive benefits and competitive pay. Elevate your career with us and discover the meaning behind Caring. Connecting. Growing together. The Medical Office Specialist (Internal Medicine/Family Medicine) provides patient care in accordance with established methods and techniques and conforms to recognized standards.

Requirements

• High School Diploma/GED (or higher).
• 1+ years of experience in a service-related industry OR 6+ months of customer service experience in a professional office setting.

Nice To Haves

• Intermediate computer and telephone skills, including Microsoft Office suite.
• Excellent proven customer service skills.
• Ability to work well with providers, clinical staff, and patients.
• Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work.

Responsibilities

• Participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook.
• Greets patients for providers, answers the telephone, routing of calls/tasks, books appointments, verifies patient insurance coverage, acts as cashier for payments and prepares for appointments.
• Greet and check patients in, verifies current demographics and insurance coverage. Notifies back-office staff of patient's arrival in a timely manner.
• Working knowledge of the referral process.
• Uses the correct search criteria to eliminate the creation of duplicate documentation and enters in the EHR.
• Contacts the assistant or provider promptly when an acutely ill patient either telephones or approaches the reception desk with or without an appointment.
• Direct patient flow and prepare patients for exams.
• Proactively monitors and manages provider schedules for accuracy.
• Actively participate in the cleaning of shared work areas.
• Participate in the orientation and training of new employees.
• May work at multiple sites as determined by department necessity.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED