Medical Office Specialist Float Pool/Full-Time
About The Position
While utilizing AIDET framework of communication, the MOS associates facilitates a welcome and easy access to the clinic. MOS associates are responsible for establishing an encounter for any patient who meets the guidelines for the clinician group. MOS associates ensure that all data entry is accurate including demographic and financial information for each account. MOS associates have numerous procedural requirements including data elements, insurance verification, and collections for all patient portions including prior balances. MOS associates are responsible for the successful financial outcome of all patient accounts. MOS associates are responsible for ensuring the Christus St. Vincent Medical Group (CSVMG) maintains compliance with State and Federal regulations, The Joint Commission, and Department of Health and Hospital compliance standards (for HOPD clinics). MOS associates communicate directly with patients and families, physicians, nurses, insurance companies and third-party payers. In addition, MOS associates responsibilities include some and/or all of the following; scheduling clinic appointments, check in/out process, answering incoming phone calls, reminder phone calls, taking and/directing messages to appropriate staff. Provide clerical support, scanning documents, sorting the clinics fax inbox, and daily working the Missing Reg Items WQ. This position requires professional appearance, good communication and effective organizational skills. MOS associate representatives require dependability, flexibility, and teamwork. MOS associates may provide valuable support and cover staffing shortages in other clinics. Floating to other clinics promote teamwork and collaboration among the clinician group.
Requirements
- High School graduate
- Comfortable using a computer, basic typewriting and computer skills (data entry or word processing)
- Experience with excel, email and online insurance verification
- Self-motivated and self-directed
- Must be dependable
- Have strong organizational skills
- Have excellent customer service skills
- Have strong problem-solving skills
- Knowledge of health insurance and managed care concepts and requirements
- One to three years of general or medical office experience or completion of a medical office program within the last two years
Nice To Haves
- One to two years of health insurance experience is preferred
Responsibilities
- Facilitates a welcome and easy access to the clinic
- Establishing an encounter for any patient who meets the guidelines for the clinician group
- Ensure that all data entry is accurate including demographic and financial information for each account
- Insurance verification
- Collections for all patient portions including prior balances
- Responsible for the successful financial outcome of all patient accounts
- Ensuring the Christus St. Vincent Medical Group (CSVMG) maintains compliance with State and Federal regulations, The Joint Commission, and Department of Health and Hospital compliance standards (for HOPD clinics)
- Communicate directly with patients and families, physicians, nurses, insurance companies and third-party payers
- Scheduling clinic appointments
- Check in/out process
- Answering incoming phone calls
- Reminder phone calls
- Taking and/directing messages to appropriate staff
- Provide clerical support, scanning documents, sorting the clinics fax inbox, and daily working the Missing Reg Items WQ
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
