Medical Office Specialist - with Medical Experience

Pouya Mohajer M D•Las Vegas, NV

11h•Onsite

About The Position

The Medical Office Specialist's job purpose is to answer incoming phone calls, direct calls to the appropriate extension, take messages, schedule patients for appointments, check insurance eligibility when scheduling appointments, provide coverage when needed for the Front Desk Receptionist, greet patients, check them in, and collect co-pays, communicating a positive first-impression and addressing all patients efficiently and effectively. This position is expected to uphold the mission and values established by the organization. The Medical Administrative Assistant reports to the Practice Manager and Assistant Practice Manager.

Requirements

High School Diploma or GED
2 years of customer service experience
Effective oral and written communication skills
Highly organized
Problem solving
Exceptional patient satisfaction skills
Detail oriented
Competent in Microsoft Office, Adobe Acrobat, EHR, etc.

Responsibilities

Greets all patients with a smile and in a professional manner both in person and on the phone
Always uses professional telephone etiquette
Takes detailed phone messages and enters a phone encounter into the Electronic Medical Records system
Transfers calls to the proper extension as required
Check insurance eligibility when scheduling appointments
Provides coverage for the Front Desk Receptionist
Responsible for keeping their work space clean and organized
Checks in new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
Verifies patient demographic information, takes a photo of patient, copies patient insurance card, and copies driver’s license or state issued ID
Ensures that all patient paperwork is completed, signed and dated
Collects co-pays, outstanding balances and provides a receipt when necessary
Facilitates patient flow by notifying the Medical Assistant involved in the patient’s care of the patient’s arrival
Works collaboratively with Providers and team members and communicates patient issues such as delays, no shows
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
Adheres to professional standards, policies, and procedures, federal, state, and local requirements, OSHA and HIPAA standards
Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior
Performs other duties as assigned by the Company