Medical Office Specialist

Pines Health Services•Presque Isle, ME

About The Position

Medical Office Specialist Are you ready to join a fun, engaging, and hardworking team? Pines Health Services—recognized as one of the 2025 Best Places to Work in Maine —is the place to be! We are currently seeking a Medical Office Specialist to join our Presque Isle Family Health Center. The ideal candidate will be committed to our mission, vision, and organizational goals while providing exceptional patient care. Position Summary: Welcomes and orients patients and visitors to the practice, ensuring that demographic, financial, and insurance information is accurately collected and updated. Provides clerical support and assistance to health center staff, including physicians and mid-level providers.

Requirements

Be proficient with computers
Demonstrate excellent verbal and written communication skills
Be an attentive listener
Possess strong problem-solving abilities
Be able to prioritize workload effectively
Work professionally, both independently and as part of a team
Education: High school or G.E.D./equivalent preferred.

Responsibilities

Answers the telephone, deals with patients' calls, routes to appropriate persons, or takes messages, ensuring adequate information is obtained.
Schedules patient appointments and keeps providers informed of the schedule.
Greets patients and visitors determine their needs and direct them appropriately.
Discharges patients and schedule follow-up appointments and referrals, if needed, per provider instructions.
Gathers insurance information from patients and explains insurance information to patients.
Identifies worker's compensation visits and compiles appropriate documents.
Scan documents into the medical records.
Gathers patient registration information, ensuring such information is accurate and enters such information into the electronic medical record.
Collects patient co-pays.
Faxes, copies, or mail medical information as needed or required.