Medical Office Specialist Courier PRN

HCA Healthcare • Alexandria, LA

135d

About The Position

The Medical Office Specialist is responsible for all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, handling medical records, filing, cashiering, and computer work. The Courier is responsible for receiving, transporting, and delivering all lab or pathology specimens, reports, and supplies in a timely and professional manner. Each Courier will keep logs of all routes, keep up with maintenance schedules for their assigned vehicle, and report any variance to the HPL Clinical Manager. Each Courier is responsible for receiving, transporting, and delivering supplies that may be vital in any of the clinics from Central Supply.

Requirements

• Drivers License (DL)
• High School Graduate / GED
• Basic Cardiac Life Support must be obtained within 30 days of employment start date

Responsibilities

• Work at the reception desk, answer phones, greet and communicate with patients and providers.
• Scheduling, canceling, and rescheduling patient appointments.
• Checking in patients and properly documenting registration.
• Insurance verification and verification of patient demographics.
• Filing and retrieving medical records/files.
• Copying and faxing duties.
• Collecting co-pays and cash from patients, getting authorization on credit cards.
• Entering charges, payments, and balancing the day in the computer.
• Represent HPL-RRMC and respond to the client's needs in a positive and professional manner by exhibiting good personal relationships and communication skills.
• Know all aspects of the assigned route and be familiar with all other routes.
• Complete all paperwork and log all entries as assigned.
• Provide coverage at the direction of the MOS Coordinator or Clinical Manager or in response to requests for client or office staff.
• Transport specimens, reports and supplies per route sheet or as requested.
• Make sure that all deliveries either to RRMC or from RRMC are handled correctly.
• Report to Clinical Manager any specimens received in a condition which is not appropriate for that specimen.
• Assure that no specimens are lost, left at client site, or forgotten in transport container.
• Be responsible for the proper use and care of RRMC equipment.
• Clean out specimen totes at the end of each shift.
• Attend all required staff meetings.
• Maintain and apply knowledge of Ethics and Compliance Standards.
• Keep up with maintenance schedules for assigned vehicle and report any unscheduled service needed to Clinical Manager.
• During periods of down time 'call backs' should be done on returned mail.
• Demonstrate principles of Performance Improvement/CQI in the performance of duties.
• Maintain confidentiality of all patients and clients.
• Participates in training and orientation of new employees.
• Order and maintain supplies to maintain necessary inventory while staying within budget requirements.
• Demonstrates adherence to the principles of safety and infection control.
• Perform all other duties as assigned.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans.
• Fertility and family building benefits through Progyny.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• Family support, including adoption assistance, child and elder care resources and consumer discounts.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED