The position involves greeting patients in a warm and friendly tone to ensure families feel welcomed at the clinic during their visit. The role includes responsibilities such as registering and interviewing patients to obtain accurate demographic and financial information, as well as entering this information into the computer system. Additionally, the position requires answering phones, preparing medical records for clinic visits by compiling information from various sources, and tracking dictation to ensure that notes are received for all patient visits. The role also involves collecting co-pay amounts and balances due for services rendered, distributing financial assistance packets, and providing basic guidance to patients. For complex or non-compliant patient financial issues, the individual will refer these matters to the Financial Specialist or Site Manager.