Medical Office Specialist - Arthritis & Rheumatology (FT)

Family Health West • Fruita, CO

90d • $18

About The Position

At Family Health West, you're more than an employee, you're family. You'll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs helping to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals. You'll join a team that encourages professional growth and values new ideas and approaches to care. Family Health West is hiring Medical Office Specialists for Clinics at Primary Care and Physician Services. This role involves communicating the scheduling and patient process, collecting and documenting patient demographics, verifying insurance eligibility, and managing patient appointments efficiently.

Requirements

• High School Diploma or equivalent preferred.
• Must have one year experience in the medical field.
• Preferred one year experience working with insurance companies.
• Preferred two to five years of experience in the customer service field.

Responsibilities

• Communicate the scheduling and patient process.
• Collect and document all patient demographics.
• Verify insurance eligibility and collect appropriate copays.
• Receive and post all payments as appropriate.
• Provide efficiencies in scheduling and managing patients and scheduling of appointments.
• Assemble patient forms for appointments.
• Maintain strong organizational structure, workflow, and operating procedures for medical practice.
• Process incoming and outgoing calls efficiently and politely.
• Document phone messages in EHR as appropriate.
• Alert supervisor to any insurance issues in a timely manner.
• Promote existing and new programs and/or policies of Family Health West and the outpatient clinics.
• Complete scanning as assigned into patient charts in a timely manner.
• Assist with intake registration and escort patients as needed.
• Demonstrate fiscal responsibility and maintain reliable attendance.
• Communicate necessary information to others as appropriate.
• Provide support of projects and demonstrate strong communication skills.
• Follow up on patient referrals and ensure timely processing.
• Call for authorization for Worker's Compensation patients.
• Submit for authorization of treatment/procedures to insurance companies as needed.
• Prepare and send all referrals/documentation to outside providers as needed.
• Request documentation from outside providers and scan into Medical EMR.
• Access records from QHN and paper version as needed.
• Participate in regularly scheduled staff meetings.
• Maintain knowledge of programs such as Patient Portal, EMR, QHN, Gmail, etc.
• Train new hires as needed.
• Comply with Competency Audits and Trainings as directed.

Benefits

• Employee Assistance Program
• 403 (B) with 4% match from FHW and zero day vesting schedule
• Medical Plan Options: PPO plan with copay/coinsurance and lower deductible, High Deductible Health Plan with Health Savings Account option, Telemedicine included in both plan options
• Dental Insurance
• Vision Insurance
• Life Insurance/Accidental Death and Dismemberment Insurance
• Disability Insurance with Short and Long Term Options
• Critical Illness and Accident Plans
• Cafeteria Options: Health Reimbursement/Flex Savings/Dependent Childcare
• Pet Insurance
• Identity Protection
• Travel protection

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED