Medical Office Scheduler (MRI)

Southeast Orthopedic Specialists•Jacksonville, FL

5h•Remote

About The Position

Southeast Orthopedic Specialists, established in 2001, is the leading orthopedic practice in Northeast Florida, known for delivering five-star care and setting the standard for excellence. As the largest private orthopedic practice in the region, their mission is to provide industry-leading care today while shaping the future of medicine. The company is expanding and seeking a detail-oriented, customer-focused Medical Office Scheduler to join their Corporate Headquarters team. This role serves as the primary point of contact for patients and providers, managing appointment coordination, insurance verification, and authorization processes. The Medical Office Scheduler is crucial for ensuring seamless patient experiences and supporting physicians and clinical teams. Responsibilities include ensuring seamless scheduling and coordination, gathering demographic and insurance information, confirming eligibility, managing referrals, and maintaining accurate patient records, all while providing excellent customer service over the phone and supporting busy clinics.

Requirements

2+ years in healthcare required.
Knowledge of medical terminology, ICD/CPT coding, HIPAA regulations, and scheduling practices in a clinical setting.
Excellent communication, customer service, and organizational skills.
Strong computer and data entry proficiency.
Ability to multi-task in a fast-paced environment.
Ability to determine insurance eligibility.
Ability to use technology tools (Outlook, Microsoft Office, CPS/GE Centricity).
Must demonstrate professionalism, punctuality, and compassionate communication.

Nice To Haves

High school diploma/GED or equivalent working knowledge preferred.
Call center experience preferred.
Familiarity with CPS/GE Centricity is a plus.

Responsibilities

Schedule clinic appointments including consultations and follow-up visits using CPS/GE Centricity and Scheduling Assistant.
Collect and update patient demographic, insurance, and medical information.
Verify insurance eligibility at the time of scheduling.
Process referrals through the referral system, schedule patients, and import documents into charts.
Answer and resolve incoming calls, triage messages, and escalate concerns when needed.
Communicate with referring providers to ensure patients are fully prepared for appointments.
Collaborate daily with referral coordinators to enhance the patient experience.
Maintain confidentiality of health records in compliance with HIPAA guidelines.
Perform other duties as assigned.