About the position
This position provides customer service-focused care by greeting and assisting our patients and is responsible for patient registration, collection of payments and co-pays, obtaining and scanning documents from patients and referring providers, providing patient directions, and providing a welcoming atmosphere to the patients of Pacific Medical Centers. Provide effective and efficient front office services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; administer co-pay collection from patients; perform clerical, scheduling, and records activities in support of patients and staff.
Responsibilities
- Greet and assist patients with customer service-focused care.
- Handle patient registration and collection of payments and co-pays.
- Obtain and scan documents from patients and referring providers.
- Provide patient directions and maintain a welcoming atmosphere.
- Coordinate internal and external clinic phone communications.
- Accurately collect records and ensure distribution to appropriate staff.
- Administer co-pay collection from patients.
- Perform clerical, scheduling, and records activities in support of patients and staff.
Requirements
- Coursework/Training and Completion of PMC's Competency Review for BOS/PSR/PAR Staff with a passing score within 90 days of hire.
- 1 year of Customer service experience.
Benefits
- Best-in-class benefits designed to support you and your family in staying well.
- Opportunities for professional growth.
- Financial security support.
