Medical Office Rep
About The Position
As a Medical Office Representative at our Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you’ll be the first to greet and prove excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This is the perfect opportunity if you are interested in growing your career in healthcare.
Requirements
- High School Graduate General Studies, upon hire or High School GED General Studies, upon hire
- Experience with standard office equipment
Nice To Haves
- Six (6) month's experience in an outpatient setting as a Medical Office Receptionist or An equivalent amount of experience in a high-volume customer service role in another industry/environment or 6 months experience as a phone receptionist or health information associate within Dignity Health Medical Foundation
- Experience with multi-line phones/ACD phones
- Six (6) month's experience in an outpatientsetting as a Medical Office Receptionist or an equivalent amount ofexperience in a high-volume customerservice role in anotherindustry/environment; or 6 monthsexperience as a Phone Receptionist orHealth Information Associate withinDignity Health Medical Foundation.
- Experience with multi-line phones/ACDphones
Responsibilities
- Collecting and updating demographics and insurance information
- Verification of health plan eligibility
- Taking complete and accurate messages
- Scheduling mutually acceptable appointment times utilizing an electronic practice management system
- Performing other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines
- PROVIDES EXCELLENT CUSTOMER SERVICE
- DEMONSTRATES TECHNICAL COMPETENCE
- ACTS WITH A SENSE OF URGENCY
- PRO-ACTIVELY CONTRIBUTES TO ORGANIZATIONAL EXCELLENCE
- DEMONSTRATES EFFECTIVE STEWARDSHIP
- CONTINUOUSLY CHALLENGES STATUS QUO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
