Medical Office Rep NR

Common Spirit•Henderson, NV

43d

About The Position

As a Medical Office Professional, you will be the welcoming face and voice of our clinic, providing essential administrative support for a smooth patient experience. Every day, you will manage patient reception, schedule appointments, handle calls, and guide check-in/out. You'll verify demographics, process payments, and ensure clear communication between patients and staff, maintaining an efficient front desk. To be successful in this role, you will possess exceptional interpersonal skills, strong organization, attention to detail, and tech proficiency. Your calm task management, compassionate approach, and dedication to excellence are paramount. Consistently demonstrates customer service expectations as outlined. Consistently makes eye contact and smiles. Demonstrates active listening with positive can do attitude. Consistently respectful, concerned, and shows empathy. Uses scripted greeting. "Thank you for choosing _________________________________ this is (your name) how can I help you" Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Requirements

High School Graduate, upon hire or
High School GED, upon hire and
None, upon hire

Nice To Haves

Six (6) months experience in an outpatient setting as a Medical Office Receptionist or
An equivalent amount of experience in a high-volume customer service role in anotherindustry/environment. or
6 months experience as a Phone Receptionist or Health Information Associate withinDignity Health.

Responsibilities

Manage patient reception
Schedule appointments
Handle calls
Guide check-in/out
Verify demographics
Process payments
Ensure clear communication between patients and staff
Maintaining an efficient front desk
Consistently demonstrates customer service expectations as outlined.
Consistently makes eye contact and smiles.
Demonstrates active listening with positive can do attitude.
Consistently respectful, concerned, and shows empathy.
Uses scripted greeting. "Thank you for choosing _________________________________ this is (your name) how can I help you"
Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.