Medical Office Rep II
About The Position
As our Medical Office Professional II, you will be the welcoming front-line ambassador and crucial administrative hub, ensuring exceptional customer service and seamless clinic operations.Every day, you will serve as the primary customer service contact, managing communications and distributing calls/messages for all stakeholders. You'll update patient demographics, verify insurance, take accurate messages, and schedule appointments via our electronic system. You'll also perform clerical duties supporting clinic goals and responsibly handle sensitive information.To be successful in this role, you will possess exceptional interpersonal and communication skills, meticulous attention to detail, strong organization, and proficiency with electronic systems. Your proactive problem-solving and dedication to customer satisfaction will be paramount.
Requirements
- High School Graduate General Studies, upon hire or High School GED General Studies, upon hire
Nice To Haves
- less than 1 year Six (6) month's experience in an outpatient setting as a Medical Office Receptionistperforming similar duties preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment working withreferrals or scheduling surgeries; or six (6)month's experience as a Medical OfficeReceptionist within Dignity Health MedicalFoundation., upon hire
- Experience with multi-line phones/ACDphones preferred., upon hire
- Medical terminologypreferred., upon hire
Responsibilities
- Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
- Consistently makes eye contact and smiles.
- Demonstrates active listening with positive can do attitude.
- Consistently respectful, concerned, and shows empathy.
- Uses scripted greeting. "Thank you for choosing Mercy Medical Group this is (your name) how can I help you".
- Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
- Consistently and proactively greets patients when within 3 feet of them.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
