Medical Office Receptionist-Bryan Urgent Care -Northpointe

BryanLGH Medical Center•Lincoln, NE

46d

About The Position

GENERAL SUMMARY: Greets and assists patients and/or visitors in person or via telephone in a professional and courteous manner. Enters patient demographic and insurance information into the computer; completes filing/scanning and record maintenance tasks; and retrieves patient records for clinical staff and physicians. Schedules patient appointments and manages provider appointment schedules. PRINCIPAL JOB FUNCTIONS: 1. Commits to the mission, vision, beliefs and consistently demonstrates our core values. 2. Answers all incoming calls and forwards callers to the appropriate party; obtains and relays accurate messages in a timely manner; retrieves answering service messages and forwards to appropriate provider or staff member. 3. Presents a professional image and communicates effectively in person and via telephone or email. 4. Schedules new and returning patient appointments and manages clinic provider appointment schedules as directed by office manager/supervisor. 5. Accurately enter patient's demographics, including financial details, into the computer. 6. Collects applicable co-pays from patients; electronically posts payment to patient's account. 7. Balances cash drawer. 8. Scans/files patient information into medical record. 9. Performs a variety of clerical tasks, which may include typing, alphabetizing, filing, photocopying, stuffing envelopes, preparing clinic form letters and obtaining disclosures for medical records. 10. Prepares and provides patients with an estimate, if one is warranted, for their expected services. Collects and/or counsels on expected payment due. 11. Sorts and distributes incoming mail. 12. Maintains the orderliness of the front lobby; straightens magazines, toys and newspapers. 13. Keeps stationary supplies stocked and orderly; informs Office Manager/Supervisor of need to replenish items. 14. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise. 15. Participates in meetings, committees and department projects as assigned. 16. Performs other related projects and duties as assigned.

Requirements

High school diploma or equivalency required.

Nice To Haves

Knowledge of medical terminology desired.
Minimum of one (1) year prior reception or office experience preferred.

Responsibilities

Greets and assists patients and/or visitors in person or via telephone
Enters patient demographic and insurance information into the computer
Completes filing/scanning and record maintenance tasks
Retrieves patient records for clinical staff and physicians
Schedules patient appointments and manages provider appointment schedules
Answers all incoming calls and forwards callers to the appropriate party
Obtains and relays accurate messages in a timely manner
Retrieves answering service messages and forwards to appropriate provider or staff member
Presents a professional image and communicates effectively in person and via telephone or email
Accurately enter patient's demographics, including financial details, into the computer
Collects applicable co-pays from patients
Electronically posts payment to patient's account
Balances cash drawer
Scans/files patient information into medical record
Performs a variety of clerical tasks
Prepares and provides patients with an estimate, if one is warranted, for their expected services
Collects and/or counsels on expected payment due
Sorts and distributes incoming mail
Maintains the orderliness of the front lobby
Keeps stationary supplies stocked and orderly
Informs Office Manager/Supervisor of need to replenish items
Maintains professional growth and development through seminars, workshops, and professional affiliations
Participates in meetings, committees and department projects as assigned
Performs other related projects and duties as assigned