Medical Office Receptionist

Beacon Mental Health • Kansas City, MO

16d

About The Position

Responsible for tasks related to checking clients in for appointments or services, checking clients out, and rescheduling appointments following receipt of services; scheduling/rescheduling appointments by phone, accommodating visitors; and answering general informational questions. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Welcomes agency consumers and visitors at the front desk and providing necessary triage for walk in assessments. Checks consumers in and out for appointments/services; ensuring follow-up appointments are scheduled at the appropriate interval; ensuring all necessary paperwork and payments are received. Notifies the appropriate staff member and assists the client in being seen in a timely manner. Assists with responding to phone calls to schedule/reschedule appointments within agency timelines. Completes daily data entry of appointments status. Distributes satisfaction surveys to consumers as directed by the Quality Improvement Director. Provides a welcoming environment to consumers, visitors and staff

Requirements

• HIgh School diploma or equivalent
• 1-3 years of position-related experience preferred.
• Basic front desk/reception operations, preferably in a medical office setting.
• Excellent customer relationship skills
• Excellent phone skills
• Working knowledge of Microsoft Office programs and the ability to use the internet for basic tasks.
• Ability to utilize Electronic Medical Records.
• Ability to use basis business equipment.

Nice To Haves

• Associates degree preferred.

Responsibilities

• Welcomes agency consumers and visitors at the front desk and providing necessary triage for walk in assessments.
• Checks consumers in and out for appointments/services; ensuring follow-up appointments are scheduled at the appropriate interval; ensuring all necessary paperwork and payments are received.
• Notifies the appropriate staff member and assists the client in being seen in a timely manner.
• Assists with responding to phone calls to schedule/reschedule appointments within agency timelines.
• Completes daily data entry of appointments status.
• Distributes satisfaction surveys to consumers as directed by the Quality Improvement Director.
• Provides a welcoming environment to consumers, visitors and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED