Medical Office Receptionist

REDISCOVER • Kansas City, MO

1d • Onsite

About The Position

Make a Difference as a Medical Office Receptionist with ReDiscover Join ReDiscover’s CPRC Department and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing. Why ReDiscover? 700+ dedicated professionals Over five decades of community impact A culture grounded in compassion, collaboration, and growth About the CPRC Program CPRC is a case management focused program that provides individuals with support to live an independent life in the community. Through a variety of multidisciplinary services that clients can choose from including medication management, therapy, group therapy, health and wellness support, employment services and transportation support, clients can develop skills, access resources and learn ways to manage their emotional and physical health.

Requirements

• Availability to work a full-time/part-time schedule (40-hours a week), Mon-Fri, 8A-5P
• High school diploma or GED
• One to Two years of progressively responsible experience.
• Must possess strong customer service skills.
• Ability to handle multiple tasks/priorities.
• Strong written, oral and interpersonal communication skills.
• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.

Nice To Haves

• Previous experience handling large volume of incoming calls as a receptionist preferred.

Responsibilities

• Greet members, vendors, couriers, job applicants and other visitors in a consistent, professional and friendly manner adhering to proper security protocol and logging activity.
• Answer phone calls in a timely and welcoming manner and courteously directs the call to the appropriate personnel or program.
• Abide by all HIPPA laws and maintains confidentiality for all clients and medical records.
• Ensure the headquarters lobby is constantly staffed during agreed business hours and maintained in a neat and orderly fashion.
• Manage schedules accurately for new appointments, check ins, and follow ups.
• Verify insurance, personal information and account balances.
• Collects fees when required.
• Ensure that new charts are ready for use and packets are prepared for programs.
• Accurately enter information into the EMR (i.e.: financial information, assessment forms, billing, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED