Medical Office Receptionist

Davison Road Optical • Lockport, NY

2d

About The Position

As a Receptionist you will play a vital role in our Optometry office by serving as the primary point of contact for patients and visitors. In this dynamic role, you will be responsible for comprehensive patient coordination, which includes welcoming patients, managing intake paperwork, and guiding them through their visit to ensure a seamless experience. Your day-to-day duties will heavily involve scheduling and managing appointments, optimizing the provider's calendar, and making reminder calls to minimize no-shows. On the financial side, you will handle insurance billing tasks such as verifying patient coverage, obtaining necessary pre-authorizations, collecting co-pays, and processing billing claims accurately. Communication management is another cornerstone of this position, requiring you to professionally handle multi-line phone systems, manage secure electronic messaging, and route inquiries to the appropriate clinical staff. Finally, you will provide essential administrative support by maintaining organized medical records, scanning documents, managing office supplies, and ensuring the front desk operations comply with all healthcare privacy regulations.

Requirements

• Strong computer skills
• Proficient accurate keyboarding
• Excellent verbal and written communication
• The ability to multitask and be calm under pressure
• Proficient organizational skills
• Be willing and able to forward the goals of the practice

Nice To Haves

• Medical office experience

Responsibilities

• Welcoming patients
• Managing intake paperwork
• Guiding patients through their visit
• Scheduling and managing appointments
• Optimizing the provider's calendar
• Making reminder calls
• Verifying patient coverage
• Obtaining necessary pre-authorizations
• Collecting co-pays
• Processing billing claims accurately
• Handling multi-line phone systems
• Managing secure electronic messaging
• Routing inquiries to the appropriate clinical staff
• Maintaining organized medical records
• Scanning documents
• Managing office supplies
• Ensuring the front desk operations comply with all healthcare privacy regulations

Benefits

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid jury duty
• Paid sick time
• Paid time off
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees