Medical Office Receptionist - PAE Clinic

Urology San Antonio•San Antonio, TX

17d

About The Position

The Medical Office Receptionist at the Prostatic Artery Embolization Center (PAE) Center provides front-office and administrative support in a specialized interventional radiology clinic. This role is responsible for patient scheduling, registration, insurance verification, and coordination of pre-procedure documentation. The receptionist ensures a welcoming, organized, and efficient environment for patients, families, and staff, while maintaining confidentiality and professionalism at all times. Duties and Essential Job Functions: Patient Access & Scheduling Schedule patients for consultations, procedures, and follow-up visits Relay preparation instructions for procedures, labs, and imaging Assist patients and families with pre-registration forms and instructions Register patients and verify demographic and insurance information Obtain pre-certifications and referrals as required by insurance providers Inform patients of estimated costs of care and collect/post fees per protocol Balance daily financial registers and submit documentation to the fiscal department Front Desk Operations Answer incoming calls, respond to inquiries, and relay messages professionally Greet patients and visitors, ensuring a courteous and efficient check-in experience Maintain a clean, organized, and professional reception area Support scanning, filing, and document management tasks Maintain punctual and reliable attendance; report to work on time and prepared Clinical Coordination Support Confirm procedural and sedation consent forms are on file Coordinate with clinical staff to ensure patient charts are complete and accurate Assist with travel coordination and scheduling for patients or staff, if needed May assist with coordinating lunch deliveries or other logistical needs during clinic operations Compliance and Confidentiality Respect and maintain patient privacy and dignity at all times Ensure compliance with HIPAA, OSHA, and infection control standards Uphold facility policies and contribute to a safe and secure environment Other Functions and Responsibilities This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice, based on operational needs.

Requirements

High school diploma or GED
Previous experience in a medical office or healthcare setting
Experience with Electronic Medical Records (EMR)
Familiarity with insurance processing, including eligibility verification and referrals
Patient & Customer Focus
Ethical Conduct
Flexibility and Initiative
Stress Management and Composure
Attention to Detail and Accuracy
Creative Problem-Solving
Empathy and Professionalism
Strong Communication Skills
Positive Attitude

Nice To Haves

Bilingual (Spanish)
Experience in a specialty clinic or outpatient surgical setting

Responsibilities

Schedule patients for consultations, procedures, and follow-up visits
Relay preparation instructions for procedures, labs, and imaging
Assist patients and families with pre-registration forms and instructions
Register patients and verify demographic and insurance information
Obtain pre-certifications and referrals as required by insurance providers
Inform patients of estimated costs of care and collect/post fees per protocol
Balance daily financial registers and submit documentation to the fiscal department
Answer incoming calls, respond to inquiries, and relay messages professionally
Greet patients and visitors, ensuring a courteous and efficient check-in experience
Maintain a clean, organized, and professional reception area
Support scanning, filing, and document management tasks
Maintain punctual and reliable attendance; report to work on time and prepared
Confirm procedural and sedation consent forms are on file
Coordinate with clinical staff to ensure patient charts are complete and accurate
Assist with travel coordination and scheduling for patients or staff, if needed
May assist with coordinating lunch deliveries or other logistical needs during clinic operations
Respect and maintain patient privacy and dignity at all times
Ensure compliance with HIPAA, OSHA, and infection control standards
Uphold facility policies and contribute to a safe and secure environment