Medical Office Receptionist | Full Time | Hillsdale Health & Wellness

Hillsdale Hospital • Hillsdale, MI

16d

About The Position

Work Schedule and Shift Premiums Full Time, 40 hours per week | Monday - Saturday Weekend premium is an additional $2.00/hour Benefits Insurance: medical, prescription, dental, vision, life, disability Paid Time Off: vacation, sick days, personal days, holidays Retirement: 403(b) with match Education assistance and continuing education Qualifications High School Diploma or equivalent required from an accredited institution Previous medical office experience and knowledge of medical terminology strongly preferred Completion of medical reception course or Associate Degree preferred Knowledge of Insurance/Disability forms processing and FMLA regulations Strong computer, phone and general office skills Ability to multitask Must possess a positive attitude toward all customers (patients, families, coworkers, providers, and community members) demonstrating a high standard of customer service skills Must be flexible, willing to float and perform alternative shifts and assignments when necessary Responsibilities Provides excellent customer service to all patients, visitors, employees, and healthcare partners Schedules and registers patients Answers phones promptly and courteously Data entry, scanning, keeping patients informed of any delays, managing daily incoming/outgoing correspondence such as faxes and emails, and facilitating incoming/outgoing referrals Advises patients of billing policies, collects payments, maintains a cash drawer, prepares daily payment log, and submits information to patient accounts and fiscal department Completes FMLA/disability paperwork and medical record requests Must be flexible, willing to float, and perform alternative shifts and assignments when necessary Why Hillsdale Hospital Hillsdale Hospital is dedicated to excellence in healthcare community service, continued improvement, and respect for human life. We manage the health needs of our local community through compassionate and highly skilled care in our clean, safe, healing environment. Additionally, Hillsdale Hospital is a 2022, 2023, and 2024 Detroit Free Press Top Workplace in Michigan and a USA Today Top Workplaces 2025! Equal Opportunity Employer

Requirements

• High School Diploma or equivalent required from an accredited institution
• Strong computer, phone and general office skills
• Ability to multitask
• Must possess a positive attitude toward all customers (patients, families, coworkers, providers, and community members) demonstrating a high standard of customer service skills
• Must be flexible, willing to float and perform alternative shifts and assignments when necessary

Nice To Haves

• Previous medical office experience and knowledge of medical terminology strongly preferred
• Completion of medical reception course or Associate Degree preferred
• Knowledge of Insurance/Disability forms processing and FMLA regulations

Responsibilities

• Provides excellent customer service to all patients, visitors, employees, and healthcare partners
• Schedules and registers patients
• Answers phones promptly and courteously
• Data entry, scanning, keeping patients informed of any delays, managing daily incoming/outgoing correspondence such as faxes and emails, and facilitating incoming/outgoing referrals
• Advises patients of billing policies, collects payments, maintains a cash drawer, prepares daily payment log, and submits information to patient accounts and fiscal department
• Completes FMLA/disability paperwork and medical record requests
• Must be flexible, willing to float, and perform alternative shifts and assignments when necessary

Benefits

• Insurance: medical, prescription, dental, vision, life, disability
• Paid Time Off: vacation, sick days, personal days, holidays
• Retirement: 403(b) with match
• Education assistance and continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED