Medical Office Receptionist (Float)

Chaparral Medical Group•Jurupa Valley, CA

3d•Onsite

About The Position

The Floating Medical Office Receptionist at Chaparral Medical Group (CMG), an Akido partner organization, plays a vital role in delivering a seamless and compassionate patient experience across multiple clinic locations. This position provides front office and patient access support where operational needs are greatest and requires adaptability, professionalism, and a strong commitment to patient-centered care.

Requirements

High school diploma or equivalent
Minimum of 2 year experience in a medical office, patient access, or front desk role
Strong customer service and interpersonal communication skills
Proficiency with EHR and scheduling systems
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced, team-based environment
Ability and willingness to travel between CMG clinic locations as required
Flexibility and adaptability in dynamic clinical settings
Professional and patient-focused demeanor
Dependability, punctuality, and accountability

Nice To Haves

Preferably with primary care or ambulatory clinic experience
Preferably with prior experience working in a float or multi-site role Bilingual (preferred but not required)
Familiarity with insurance verification, referrals, and authorization workflows, preferred
Commitment to Akido and CMG’s mission to improve care delivery

Responsibilities

Provide front desk and patient access support across multiple CMG clinic locations as assigned
Serve as a welcoming first point of contact for patients, demonstrating Akido’s values of empathy, respect, and accountability
Check patients in and out accurately, verifying demographics, insurance eligibility, and required documentation
Schedule, reschedule, and confirm patient appointments in accordance with clinic workflows
Manage incoming phone calls, messages, and patient portal inquiries in a timely and professional manner
Collect copays and patient balances and process payments per CMG policy
Ensure accurate and timely documentation within the electronic health record (EHR)
Communicate effectively with clinical teams, providers, and leadership to support efficient clinic flow
Assist with referrals, authorizations, and medical records requests as needed
Maintain strict adherence to HIPAA, compliance standards, and organizational policies
Adapt quickly to varying clinic workflows, staffing models, and patient volumes
Provide coverage during staff absences, vacations, or periods of increased demand
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.