Texas Health Resources-posted about 2 months ago
Full-time • Entry Level
Plano, TX
5,001-10,000 employees

The Medical Office Receptionist at Digestive Specialists Clinic is a full-time position that requires a passion for providing compassionate care to patients. The role is situated in a fast-paced, high-volume clinic environment, emphasizing strong teamwork and collaboration. The receptionist will work Monday through Friday from 8:30 am to 5:30 pm, delivering care to patients and ensuring a smooth operation at the front desk.

  • Delivers care to patients utilizing the Medical Office Receptionist Process.
  • Answers phone calls and directs them appropriately.
  • Schedules appointments according to office guidelines.
  • Obtains accurate patient and insurance information, collecting copays and deductible amounts.
  • Copies/scans patient access related hard copy materials into the correct location in the electronic medical record.
  • Rooms patients for providers in a timely manner.
  • Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
  • Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
  • Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
  • Performs other duties as assigned.
  • High School Diploma or equivalent (required).
  • Six months Healthcare experience in a Clinical Setting (preferred).
  • Strong Medical Insurance Verification and Precertification experience (strongly preferred).
  • Six months Business Office Customer Service experience (preferred).
  • Outgoing individual with a friendly attitude.
  • Strong attention to detail.
  • Ability to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine Clinic.
  • Outstanding communication, interpersonal, customer service, and organizational skills.
  • Knowledge of insurance authorization/billing requirements.
  • Demonstrated strong customer service and communication skills.
  • Organizational and time management skills.
  • Proficient computer skills.
  • Knowledge of clinic procedures and regulatory requirements.
  • Strong work ethic and a high level of professionalism.
  • Team player who handles multiple projects simultaneously in a fast-paced environment.
  • 401k
  • PTO
  • Medical insurance
  • Dental insurance
  • Paid Parental Leave
  • Flex spending
  • Tuition reimbursement
  • Student Loan Repayment Program
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