Medical Office Professional

Right at Home Waterloo•Waterloo, IA

16d•$24 - $28•Onsite

About The Position

The Medical Office Professional for Right At Home Waterloo performs various activities related to the optimal function of the company by working as a team player, being flexible and adjusting to unexpected circumstances. Answers the telephone and demonstrates excellent customer service skills in all interactions. Performs clerical functions. Assists with the training and mentoring of caregivers. Follows and upholds CHAP standards

Requirements

High School graduate or equivalent
Office and computer skills, and organizational abilities
Excellent interpersonal relations abilities
Excellent telephone skills
Knowledge of common medical terminology
Able to work independently, demonstrating sound judgment
Read, write, speak, and understand English as needed for the job
Ability to learn new technology, utilizing WellSky, Outlook, Microsoft Teams with confidence
Ability to multi-task and adapt in a fast-paced office environment

Responsibilities

Answers telephone, directs calls, and takes messages with professionalism, remaining calm in the face of upset or disgruntled callers
Greets and assists everyone who comes into the office in a professional and courteous manner
Data entry into WellSky of all new clients, prospective clients, associates, and vendors
Assists with recruiting as requested, i.e., tracking incoming calls, number of applicants, and new hires
Assists with training for caregivers in coordination with Hiring Manager and Assistant Clinical Manager
Coordinates and organizes referrals, particularly from Veterans Affairs (VA)
Ensures VA authorizations are current, entered into WellSky correctly and communicates with VA personnel in a courteous, timely manner realizing they are a crucial part of our business
Assists Scheduling Manager with calling clients and caregivers, updating and entering shifts in WellSky
Photocopies all appropriate identification of new associates as requested
Verifies valid licenses and certifications with appropriate licensing body as requested
Prepares new hire packets, new client homecare record books, and client information packets as requested
Maintain positive attitude and have a friendly, welcoming demeanor
Keeps office supply inventory and communicates need to Owner
Provides excellent communication to co-workers via email, text, and Teams and answers in a timely manner
Be willing and able to fill shifts with clients as needed
Participate in community relations events such as health and job fairs, other marketing efforts as directed
Adheres to company policy and procedures, CHAP standards
Other general office and clerical functions
Other duties assigned by Owner and other Supervisors
Participates in weekend oncall rotation with other office staff