Medical Office Manager

Park Place Behavioral Healthcare•Kissimmee, FL

17d

About The Position

SUMMARY: Non-clinical leader responsible for the administrative and operational oversight of the Psychiatry Medical office and it’s support services. All clinical supervision remains under the Medical Director. SUPERVISORY RESPONSIBILITIES: Outpatient Psychiatry and Support Staff ESSENTIAL DUTIES AND RESPONSIBILITIES: The Duties and Responsibilities reflect the general details considered necessary to describe the principal functions of the job and shall not be construed as a detailed description of all related work assignments that may be inherent to the job.

Requirements

Bachelor’s Degree in Healthcare Administration, Business Administration, or related field.
Minimum of three (3) years of experience in medical or behavioral health office management.
Experience in administrative supervision and performance management in a healthcare setting.
Ability to professionally manage grievances, regulatory inquiries, and operational issues.
Knowledge of patient rights, confidentiality standards, and HIPAA regulations.
Experience working in complex healthcare systems with evolving workflows.
Experience with healthcare compliance, audits, and medication workflow processes, including indigent drug programs (administrative scope).
Strong organizational, communication, and training skills.
Knowledge of staff roles and responsibilities.
Proficiency with electronic health records (EHR) systems and must have intermediate to advanced skills in Microsoft Office (Outlook, Sharepoint, Excel, PowerPoint) and standard office productivity software.
Ability to read, interpret, and implement policies, procedures, safety rules, and operational guidelines.
A valid Class E Drivers’ License for positions that require driving personal or Agency vehicle on Agency business.
Must maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business. (Proof Required)
PPBH is a 24/7 Agency. All employees must be available as needed when required.
The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to stand; walk; sit; climb or balance; stoop; kneel; crouch; or crawl; and talk or hear.
In case of emergencies or business needs, this position may require working remote.

Responsibilities

Manage daily administrative and operational functions of Psychiatry Services, including grievance resolution and coordination of the indigent medication assistance program.
Provide direct administrative supervision and performance management of psychiatric providers, Treatment Coordinators (MAs), Patient Care Coordinator, and Ancillary Team (Lab and Injection Services).
Provide leadership, structure, and programmatic guidance to the Support Services Department through the Support Staff Supervisor, who manages day-to-day front desk, scheduling, and referrals operations.
Review, monitor, and optimize provider schedules to maximize productivity and billable hours.
Ensure efficient workflows across psychiatry, ancillary, and support services to promote coordinated patient care.
Oversee administrative aspects of medication management, including ordering indigent program medications and department supplies.
Monitor productivity, attendance, documentation timeliness, and overtime usage (not to exceed 5%).
Conduct performance evaluations and implement improvement plans in collaboration with HR and the Medical Director.
Coordinate onboarding, training, and administrative development for supervised teams.
Track and report key operational metrics (productivity, no-shows, access, capacity) and maintain readiness for audits and regulatory compliance.
Serve as the primary administrative liaison between Psychiatry Services and the Medical Director.