Medical Office Manager - Coppell & White Rock, TX

Metro Vein Centers • Dallas, TX

449d • $55,000 - $55,000

About The Position

The Medical Office Manager will support the Physician and staff at the Coppell and White Rock locations of Metro Vein Centers. This role involves leading a high-volume medical practice while ensuring exceptional customer service and managing non-clinical operations.

Requirements

• 1+ years of work experience in a medical office as a Supervisor or Manager.
• Ability to lead by example and manage a team while contributing as a front-line worker.
• Excellent interpersonal skills, problem-solving, and leadership skills.
• Ability to remain calm in stressful situations and respond to patient complaints in a timely and professional manner.
• Professional communication and presentation skills, including face to face, email, telephone, and video conference.
• Experience leveraging analytics and reporting.

Nice To Haves

• Spanish language skills (Preferred)
• Experience in medical office supervising or management (Preferred)

Responsibilities

• Manage day to day clinic needs by developing schedules, leading the front desk, implementing productivity standards, resolving operation/facility problems, and implementing new procedures and protocols.
• Ensure exceptional customer service in all patient interactions and adherence to all policies and procedures.
• Coach team to ensure quality customer service and prompt and accurate completion of all required documentation.
• Manage patient satisfaction for the clinic and develop best practices to ensure efficient operations and professional resolution of complaints or issues that arise.
• Monitor efficiency of reception activities (e.g., responsiveness to calls, attendance rates, and other performance KPIs).
• Utilize analytical reports to identify trends and recommend changes in strategy and business to improve performance.
• Optimize patient scheduling to meet the growth goals of the clinic while ensuring a smooth patient flow.
• Review and monitor all inventory within the office, such as medical supplies and office supplies.
• Perform all managerial duties such as staff training, evaluation of staff performance, along with hiring, promoting and terminating staff, as needed.
• Ensure efficient communication between the clinic, call center, billing department, and administrative team.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: No Education Listed
• Number of Employees: 101-250 employees