Medical Office Coordinator

National Church Residences•Columbus, OH

3d•Hybrid

About The Position

As a Medical Office Coordinator, you’ll be a vital part of our care team—supporting providers, empowering patients, and ensuring smooth operations behind the scenes.

Requirements

High School Diploma or GED required; completion of an accredited medical assisting program.
Active Medical Assistant certification required.
Prior healthcare administrative experience with insurance and medical terminology.
Strong communication, documentation, and computer skills; ability to transcribe medical notes accurately.

Responsibilities

Support providers and patients with compassion and precision, honoring our mission to help seniors thrive in safe and loving homes.
Serve as a caring liaison between patients, providers, and support teams—fostering dignity, belonging, and trust.
Coordinate care with fairness and respect, valuing the diverse backgrounds of our patients and team members.
Maintain accurate documentation, manage insurance verification and scheduling, and track quality metrics (e.g., HEDIS, Stars) with integrity and attention to detail.
Collaborate across interdisciplinary teams, elevate others through teamwork, and provide on-site support during field visits to ensure seamless care coordination.
Prepare and maintain patient charts, including screenings and clinical data.
Assist with documentation, order entry, and follow-up communications.
Manage incoming/outgoing communications and documentation uploads.
Coordinate scheduling for in-office and virtual visits.
Demonstrate working knowledge of Medicare, Medicare Advantage, and commercial insurance.
Support patients in understanding preventive services and insurance processes.
Utilize Microsoft Office, EHR systems, and insurance portals proficiently.