Medical Office Coordinator, Sleep Center

Fort Sanders Regional Medical Center • Knoxville, TN

279d

About The Position

The Medical Office Coordinator for the Sleep Center at Fort Sanders Regional Medical Center is a full-time position requiring 80 hours per pay period on a day shift schedule from Monday through Thursday, 7am until 5:30pm. The coordinator will be responsible for obtaining referrals and precertifications, performing various clerical functions, and assisting with back office procedures as necessary. Fort Sanders Regional Medical Center is an award-winning facility with a focus on patient care and offers a robust benefits package to its employees.

Requirements

• Minimum of two (2) years experience in a medical office setting.
• Medical Assistant (MA) or Certified Nursing Assistant (CNA) experience preferred.
• No specific education requirement; a combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job is acceptable.

Nice To Haves

• Preference may be given to individuals possessing a high school diploma or GED.

Responsibilities

• Schedule new and follow-up patient appointments.
• Coordinate and schedule diagnostic tests, specialty physician visits, hospital admissions, and other services as ordered by the physician.
• Communicate and follow-up with insurance companies/payors and physician offices to obtain referrals, precertifications, and prior authorizations.
• Maintain records of referrals and authorizations.
• Greet patients and visitors, check patients in, and verify and update insurance and demographic information.
• Collect co-payments and other payments from patients and issue receipts.
• Assist patients in completing registration sheets.
• Perform charge entry using correct CPT and ICD-9 coding.
• Batch daily charges and communicate with billing office staff to ensure correct coding and billing procedures.
• Assist patients with questions regarding insurance and account balances.
• Answer multi-telephone line, screen and route calls, provide information, take messages, and retrieve voice messages.
• Prepare patients for examination by assisting with vital signs and health history/current medications checklist.
• Occasionally assist physicians during procedures.
• Communicate test results to patients as directed by physician or nurse.
• File medical records daily in appropriate sections of medical charts.
• Assemble new patient charts and pull charts as needed for review.
• Coordinate with the main office regarding the physicians' calendar of meetings and appointments.
• Type and mail miscellaneous correspondence as requested.
• Process incoming and outgoing mail and copy medical records as directed.
• Maintain care of office equipment and adequate stock of office supplies.
• Notify supervisor of needed repairs and make repair service calls as directed.

Benefits

• Unmatched medical insurance
• Tuition reimbursement
• Student loan repayment assistance
• Certification bonuses
• Leadership and professional development programs
• Employer-matched 401(k)
• Generous Combined Time Off (CTO) program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED