Medical Office Call Center/Referral Coordinator

ATC Las Vegas•Henderson, NV

3d•$22•Onsite

About The Position

ATC Healthcare Services of Las Vegas is seeking an experienced Referral Coordinator to work in Call Center at a busy facility in Henderson, NV. You will work in a collaborative environment under supervision, delivering high-quality service while enjoying the stability and benefits of W-2 employment. Why Join ATC Healthcare? ATC Healthcare Services has over 40 years of experience staffing nurses and allied health professionals nationwide. As a W-2 employee, you will enjoy competitive pay, flexible schedules, and access to professional growth opportunities. We are committed to supporting our staff while connecting them with reputable healthcare facilities in Las Vegas.

Requirements

Experience: At least 1-2 years previous experience in a medical office call center is desired.
Ability to read, write, speak, and understand English
Ability to read, write, speak and understand Spanish

Responsibilities

Greet patients: Provide a warm and professional welcome to patients and visitors in person or over the phone.
Manage patient flow: Schedule appointments, notify clinical staff of patient arrivals, and manage the waiting area to optimize patient satisfaction and provider time.
Referral Coordination: Work with patients by referring them other practices on an as needed basis.
Provide information: Answer patient questions, direct inquiries to the appropriate personnel, and provide information on office policies.
Handle emergencies: Assist patients in distress by responding to emergencies and providing comfort.
Manage patient accounts: Collect and update personal and financial information, verify insurance, and process payments for co-pays and other balances.
Handle records: Check in new and returning patients, verify their information, and ensure patient records are accurate, up-to-date, and confidential.
Process correspondence: Answer phones, route calls, check emails and faxes, and process incoming and outgoing mail.
Assist with billing: File insurance claims and assist with collection activities.
Maintain office environment: Keep the reception area organized and comfortable for patients.
Manage supplies: Monitor and order necessary office and medical supplies.
Support clinical staff: Assist medical assistants and providers with their administrative needs, such as preparing charts.