Medical Office Associate II, Full Time, Days - AMG Scheduling

Atlantic Health System•Morristown, NJ

2d•Hybrid

About The Position

AMG Specialty Call center is seeking a full time Medical Office Associate II to assist as a department trainer. The Department Trainer will support the onboarding of new hires and provide ongoing training to current team members. In this role, you will assist with new hire initial training, help reinforce department procedures and offer additional coaching to employees who need support. Strong communication skills, a positive attitude, and a passion for helping others succeed are essential. In addition, to provide support for various practices within AMG who are assigned to the call center. AMG Call Center hours of operation are 7:00am – 7:00pm Monday - Friday. Team member will be assigned to a 7.5-hour shift within those hours. Currently seeking Monday - Friday 9am-5pm at the Morristown, NJ corporate office. Team member will need to be flexible with assigned hours to allow adequate shift coverage for absences.

Responsibilities

Provide support for various practices within AMG who are assigned to the call center.
Call intake will include triaging calls to determine urgency of appointment,
Scheduling of appointments
Input of demographic and insurance information and
Full registration.
Provide patients with appointment information including specialty specific instructions and
Explain any referral or prior authorization requirements.
Offer friendly, courteous assistance to every patient to ensure that they have a positive, professional experience.
Other job duties as assigned

Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance