Medical Office Associate I - Windmere Centre
About The Position
Responsible to the Office Manager for providing front office support. The Medical Office Associate role is an entry-level admin role where one can learn and grow their career in the healthcare field. The individual will check in and check out patients, verify insurance information, answer the office phones, schedule appointments, and much more! The Windmere office is one of the Penn State Health outpatient offices in State College near the small town of Boalsburg. On average, this practice will see 50 patients per day and serves primarily as a Family Practice, while also accommodating Pediatric Specialties and Family Medicine Residents. The Windmere team is seeking a team-oriented and personable staff member who remains motivated throughout the day.
Requirements
- High School Diploma or equivalent required
Responsibilities
- Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, request (wait) list, per policy and guidelines, and provides appropriate information/directions.
- Registers (or verifies registration of) patients and ensures information is current and accurate.
- Collects insurance copayments and other outstanding balances per policy.
- Answers telephone in a timely and polite manner.
- Obtains signatures on required forms (HIPAA, Consent to Treat, etc.)
- Performs check out functions including charge entry, scheduling of appointments, providing patient visit summaries, requisitions, and educational materials to patient.
- Composes professional, concise eMessages related to patient care needs.
- Generates patient letters, and manages other patient correspondence as required.
- Monitors task lists, eMessage pools, and voice mail lines per guidelines.
Benefits
- Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
- Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
- Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
- Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
- Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
