About The Position

Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. Medical office associate manages both the front and back of the office, including billing support, scheduling, coding, patient communication, and filing.

Responsibilities

  • Interviews patients for case histories prior to appointments.
  • Schedules and coordinates appointments.
  • Accurately updates and maintains patients' health records.
  • Verifies insurance coverage and assists the billing department with processing claims.
  • Ensures contacting patients regarding appointments, answering billing questions.
  • Assists patients with re-scheduling appointments and other scheduling issues.
  • Assists with triaging phone calls in practice call center.
  • Performs other related duties as assigned.
  • Work with highest confidentially and abide HIPPA compliance
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