Medical Office Associate I: Full Time, Atlantic Rehab Edison

Atlantic Health System•Edison, NJ

22h•Onsite

About The Position

Atlantic Health is seeking for a reliable, motivated and team-oriented individual to join our outpatient rehabilitation site located in Edison, NJ. This is a full time and benefitted position that includes Medical, Paid Time Off, and Tuition Reimbursement, among other perks at Atlantic Health. The Medical Office Associate position plays a vital role in ensuring a positive experience for our patients by providing efficient front desk operations, exceptional customer service and administrative support to our clinical team.

Requirements

High School Diploma or equivalent experience

Nice To Haves

EPIC knowledge
Prior customer service experience
Prior experience in a health facility

Responsibilities

Completes check-in processes
Assists patients with appointment scheduling adhering to rehab guidelines
Runs appointment estimates and collects co-pays and up-front balances
Monitors online appointment portal and responds to patient requests
Addresses EPIC work queues and maintains them in good standing
Manages departmental phone lines
Makes confirmation calls
Orders office supplies, business cards
Delivers excellent customer service
Provides administrative support to clinical and management team members
Completes and adheres to all AH and AR role specific mandatory trainings, guidelines and policies
Reports facility issues
Assists with insurance responsibilities
Maintains proper and timely communication with team members and leadership team
Performs other administrative tasks as needed
Assist with training