Medical Office Associate I, Full Time, Endocrinology, Summit

Atlantic Health System•Summit, NJ

About The Position

Description Job Responsibilities & Essential Functions Phone Coverage: Answer, handle, phone calls in a timely and efficient manner. Utilize appropriate telephone etiquette. Scheduling: Using general scheduling guidelines appropriately schedule patient appointments selecting appropriate visit type/length of visit. May be required to schedule meetings for physicians. Registration: Greets patient promptly upon arrival to practice. Accurately collects and documents time-of-service payments. Verifies/collects: demographics, emergency contact information, and insurance information. Correctly registers patients in system, including registration paperwork. EMR: Accurately enters information into EMR. Uses EMR for prescriptions, phone notes, referrals, outreach, check-out, etc. May require managing reporting, surgical scheduling, managing authorizations and referrals, maintaining adequate supply inventory. Other duties as assigned. Travel to other practices as required by practice leadership.

Requirements

Must demonstrate interpersonal, written and verbal communication skills are required in order to serve a diverse customer base.
Knowledge of how to assist patients in a timely manner with concerns and/or complaints.
Be proficient in patient registration, appointments, scheduling, arrival appointments, EMR phone notes, indexing documents within EMR, telephone etiquette.
A working knowledge of computers.
Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and staff in balance with sound business practice.
Must operate standard office machines and equipment such as photocopiers, PC, fax, scanner, general office and communications equipment.
Basic problem solving and decision-making skills required.
High school diploma or GED equivalent
Prior experience in an office setting with administrative tasks

Nice To Haves

Knowledge regarding medical terminology, insurance, Electronic Medical Records (EMR) preferred.
Medical practice or other medical office experience

Responsibilities

Answer and handle phone calls in a timely and efficient manner, utilizing appropriate telephone etiquette.
Schedule patient appointments using general scheduling guidelines, selecting appropriate visit type/length of visit. May be required to schedule meetings for physicians.
Greet patients promptly upon arrival.
Accurately collect and document time-of-service payments.
Verify and collect demographics, emergency contact information, and insurance information.
Correctly register patients in the system, including registration paperwork.
Accurately enter information into EMR.
Use EMR for prescriptions, phone notes, referrals, outreach, check-out, etc.
May require managing reporting, surgical scheduling, managing authorizations and referrals, maintaining adequate supply inventory.
Other duties as assigned.
Travel to other practices as required by practice leadership.