About The Position

The position involves managing a high volume of phone calls, scheduling and confirming appointments, entering patient demographics and information, verifying insurance coverage, completing forms, and collecting co-pays. The role also requires maintaining the schedule in the EMR system, processing pre-certifications, authorizations, referrals, and medical records releases. Additional related duties may be assigned as needed.

Requirements

  • High School Diploma or equivalent experience
  • Prior administrative experience in a physician practice strongly preferred
  • Knowledge of computerized scheduling & EMR system a plus

Nice To Haves

  • Excellent verbal and written communication skills
  • Customer and employee focused with demonstrated ability to multi-task
  • Proficiency with Microsoft Office suite

Responsibilities

  • Manages heavy volume phone calls
  • Schedules/confirms appointments
  • Enters demographics & patient information
  • Verifies insurance coverage, completes forms, collects co-pays
  • Maintains schedule in EMR system
  • Processes pre-certs/authorizations & referrals
  • Handles medical records releases
  • Performs other related duties as assigned
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