Medical Office Associate- CMG Neurosurgery- FT/Days

Centra Health • Lynchburg, VA

131d

About The Position

The Medical Office Associate (MOA) position serves as the primary contact for patients both in person and by telephone. This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers.

Requirements

• High School Diploma / GED
• Knowledge of customer service principles and techniques
• Demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner
• Knowledge of general office support practices and related office equipment
• Skill in computer use
• Experience answering multi-line telephone system
• Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation
• Ability to maintain confidentiality at all times
• Ability to interact with diverse groups
• Ability to operate in a high-volume, fast-paced environment

Nice To Haves

• Coursework in medical terminology, business/administrative support, or a related field
• Knowledge of medical office practices and procedures
• Knowledge of electronic health records and practice management systems
• Experience in using MS Office products
• Experience providing general clerical support in an office environment
• Experience in medical

Responsibilities

• Registering patients
• Scheduling appointments
• Entering charges
• Collecting payments
• Verifying insurance
• Answering phones and directing calls
• Contacting patients regarding appointments
• Assisting and interacting with patients while providing excellent patient/customer service to ensure patient satisfaction
• Assisting patients with registration process, including forms completion
• Entering patient charges into the practice management system
• Scheduling patients for internal and outside referral appointments as appropriate
• Verifying patient insurance eligibility
• Performing reconciliation, closing, and end of day procedures
• Other duties as assigned

Benefits

• Hold a current, active American Heart Association Basic Life Support (AHA BLS) course completion card

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED