Medical Office Assistant - Children's Care

Lifepoint Health • Rutherfordton, NC

1d

About The Position

Rutherford Regional Health System, part of Lifepoint Health, is seeking a Medical Office Assistant for their Rutherford Children's Care team. This role is vital in supporting the mission of making communities healthier. Rutherford Children's Care provides pediatric services for children from birth through adolescence, including routine checkups, vaccinations, and treatment for specific illnesses. The experienced pediatricians and mid-level providers partner with parents to support healthy growth and development. The Medical Office Assistant will contribute to this team by managing office activities, patient interactions, and administrative tasks to ensure smooth operations and exceptional patient care.

Requirements

• High school diploma or equivalent.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Nice To Haves

• Medical front office experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and complies records of office activities.
• Completes all aspects of check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.
• Complete pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages.
• Including retrieval and distribution of answering service messages.
• Keeps office area neat and tidy.
• Monitors and maintains log of needed office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Monitors and addresses all front office task buckets in a timely manner.
• Schedule referrals for patients to be seen by other physicians/specialists as ordered.
• Send all records needed and notify patient as needed.
• Completes other tasks, within scope of position, as delegated by the practice leads, supervisors, managers and Market director.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees