Medical Office Assistant - Outpatient Mental Health

Mental Health Resource Center•Jacksonville, FL

1d•Onsite

About The Position

The Medical Office Assistant is responsible for general office duties that include answering the main switchboard and greeting and assisting all internal and external customers. The Medical Office Assistant also completes medical office duties related to scheduling appointments, verifying information, collecting patient fees, and billing services.

Requirements

High School diploma or equivalent required; some college or additional technical training preferred.
Ability to use a multi-line phone and paging system.
Proficiency in Microsoft Office programs and use of the Internet.
Proficiency in the MHRC MIS System demonstrated within three months of employment.
One year office experience or experience in the healthcare field is preferred.

Responsibilities

Greets and assists internal and external customers upon entering the facility in a professional manner.
Answers the main switchboard in a timely, courteous manner.
Operates switchboard with a minimum of four incoming lines, takes and routes messages properly, and processes all incoming telephone calls for the facility.
Schedules, reschedules, cancels, and confirms appointments face-to-face and on the telephone for Psychiatrists, Advanced Registered Nurse Practitioners (ARNP), and Clinicians.
Checks in all individuals at the front desk and directs them to the appropriate clinical staff to ensure schedule is followed.
Verifies address and phone number of all individuals served at time of check in.
Collects fees, writes receipts and records cash receipts.
Completes financial duties including verification of insurance on initial visits for new patients and regular visits for existing patients.
Instructs patients on pay scales or fees.
Accurately bills the daily service tickets for Psychiatrists, ARNPs, and Clinicians.
Makes requests for interpreters as needed