Medical Office Assistant - Carle Cancer Institute

Carle Health•Normal, IL

8h•$18 - $29

About The Position

The Medical Office Rep 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, patient appointment scheduling and chemotherapy treatment scheduling. This employee also maintains department patient care supplies, ensures timely flow of patients, and assists physicians, advance practice providers, and nurses to provide optimal care to patients and families. Conveys a positive image and provides information to ensure patient's needs are met.

Requirements

Basic Life Support (BLS) within 30 days - American Heart Association (AHA)American Heart Association (AHA)American Heart Association (AHA)
H.S. Diploma/GED (Required)
General office equipment
Basic computer skills

Responsibilities

Answers telephone, takes and delivers messages to physicians, nurses and others.
Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
Distributes all messages according to practice communication standards.
Manage all incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
Competent and proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
Trained or competent to initiate and secure prior authorizations as needed.
Ability to build and maintain EPIC schedules.
Manage provider or department schedules: rescheduling patients, holding providers time off, monitoring the schedule for errors, making and submitting template changes to Cadence team.
Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit.
Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities.
Gathering information and maintaining patient information via telephone per department specific processes and policies.
Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the provider.
CMA staff may retrieve and provide condition specific education from the internet, internal website, or printed materials per the provider directions and orders.
Assist with in office procedures per department needs.
Complete medication reconciliation in office of all medication and over the counter medications that the patient may be taking
Assist with physical forms, DME forms as assigned.
Assists with registration, reception, and data entry.
Maintains files for patients and clients.
Assists with follow up calls, inventory of supplies, and other administrative reports.
Ability to schedule chemotherapy treatments according to physician's orders.
Performs health screenings, POC testing, health education, and other medical assistant duties specific to the clinic.
Answers all incoming calls to the clinic to assist in patient care.
Collects vitals and rooms all patients that attends the clinic in a timely manner.
Assists with preparing the rooms for clinic patient visits.
Assists the physician as needed pertaining to patient care.