Medical Office Assistant- TEMP

University Clinical Health-posted 2 days ago
Entry Level
Memphis, TN
51-100 employees
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The Medical Office Assistant (MOA) will perform clerical duties, including greeting patients and visitors, processing automated appointment scheduling, completing registration for patients, updating patient demographic information, and receiving co-payments for each visit. The MOA will also perform various patient care activities while providing excellent patient and physician customer service.

  • Exhibit excellent customer service skills by greeting and welcoming each patient and visitor.
  • Assist with patient flow and coordinate a positive patient experience throughout the department’s approved check-in/out process.
  • Accurately determine patient needs, notify clinical staff of patient’s availability to be seen, and ensure each patient completes required forms/paperwork in its entirety.
  • Manage patient appointments, check-in/outpatients, receive and scan patient paperwork, and responding/resolving tasks in both NextGen (PM & EHR) systems.
  • Assist both the patient and clinical staff by organizing & distributing information needed for patient care, provides PHI to patients and internal/external parties by following HIPAA guidelines, and follow instructions from team leaders as requested to ensure high-quality patient care
  • Financially secure each visit utilizing managing payments & batches, collecting & communicating patient balances, estimates &/or co-pays, and accurately collecting insurance information.
  • Accurately enter patient information onto patient medical records.
  • Conduct general MOA duties such as pre-certs & authorizations, chart preparation, and clerical tasks.
  • Maintain strong working relationships with administrative and clinical teams.
  • High School Diploma or equivalent Required
  • Minimum of 1+ years of experience in a healthcare setting Required
  • Medical terminology
  • Application of medical chart requirements
  • HIPPA regulations
  • Excellent written and verbal communication skills
  • Proficiency in administrative tasks
  • Basic understanding of clinical tasks
  • Excellent interpersonal skills
  • Exceptional attention to detail
  • specific specialty area Preferred but not Required
  • Experience using Epic system strongly Preferred
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